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Spring Break Questions

  • How do I get my tickets?

    • Log in using your customer number and last name
    • Confirm your contact information (if you haven't already)
    • Click Print Tickets on the main tool bar (The Print Tickets button is not visible until 5-14 days prior to departure)
    • Download and print all your Travel Documents

  • I paid for my trip. Why do I still have a balance?

    This may occur for any the following reasons.

    • An occupancy surcharge due to a roommate cancellation
    • A change to your reservation that has been requested by you or your group leader
    • The purchase of optional party packages, meal plans, or merchandise (You can remove these purchases at any time, as long as you have not paid for them. Just log in to your account and click Remove.

  • What's included with free meals and happy hours?

    Typically, the free meal plan consists of 14 meal vouchers (2 per day) to redeem at local restaurants. Vouchers can be used toward entrees offered on a special Spring Break menu at each restaurant. Each meal may require an additional $1 tax and/or $1 tip.

  • Where do the Happy Hours happen?

    StudentCity.com Happy Hours are located at various restaurants and bars around the city. Upon arrival, you will receive a Happy Hour schedule with locations, times and drink choices.

  • What if I miss my flight?

    • If you miss your flight on the inbound route, you will need to contact the airline immediately and try to fly standby on another flight. Also, you will need to check the status of your outbound (returning) flight. Most times the airline will automatically cancel this, especially if you purchased a second ticket through another airline.
    • If you miss your return flight, you must go to the airport immediately and contact the carrier to find the next available flight. You will be responsible for paying all fees that may apply.
    • After finding a new flight, please contact us at 888-777-4642 so we can arrange new transfers for you.

  • What if my flight is delayed?

    • In the event of a flight delay, please be patient and understand that everyone involved is working to get each traveler to his or her destination as quickly and safely as possible. If you leave the tour, make long distance phone calls, or incur expenses, regardless of reason, you will not be reimbursed. Flight delays are unfortunate, but are an inherent risk in air travel.
    • As a result of recent changes in US D.O.T. regulations, air carriers/tour companies are no longer required to provide any compensation (i.e. meals, accommodations, missed vacation time and features) unless a delay is more than 48 hours.
    • If you have purchased comprehensive travel protection, which has provisions for flight delays, please contact Travel Guard at 877-525-2374 (Policy # - 007649 – P9).

  • Can I change my flight times/days?

    No. All flights have been purchased and no changes can be made. If you MUST change your flight, you'll have to contact the airline directly. Any change fees that you would incur will be your responsibility.

  • Do I need a passport?

    The Departments of State and Homeland Security now require US citizens to have a passport for international travel. So if you are traveling to any of our Mexico or Caribbean destinations, you will need to obtain a passport prior to departure. How to get a passport.

  • Will my hotel charge a deposit?

    • Hotels reserve the right to charge a refundable damage/security deposit. It is generally collected at check-in and returned if there is no damage to your room. In many hotels, this can be placed at the time of check in with a credit card, but be prepared to pay cash if the hotel requires it. This will range from $25 to $100 per person.
    • In rare instances, hotels may charge additional gratuities, non-refundable usages fees, etc. either in advance or at check-in. These hotel-specific fees will be reflected on your invoice if they are collected in advance, or in your trip documents and on our website if you need to pay at the hotel.
    • The Oasis Hotels in Cancun, Mexico and the Playa Suites in Acapulco, Mexico charge a non-refundable damage fee of $25-$35 per person that will be collected by the hotel upon your arrival.

  • Can I cancel my trip?

    After January 4th, 2012, all payments for the trip are non-refundable per the Terms and Conditions of the trip. Please see Section 6 of the Terms and Conditions, “CANCELLATIONS,” which states the following.

    Cancellations received in our office after your FPDD will render all monies previously paid to be non-refundable, unless you have purchased the Travel Protection Insurance Plan (“the Plan”) as described in Section X herein below and cancel for a reason covered under that Plan. Final Payment Date for all trips was January 4th 2012.

    Your available options:

    1. If you are paid in full and you have purchased the Optional Travel Protection Plan, you may be able to file a claim to seek reimbursement for your Spring Break trip. Please review the travel protection brochure to ensure that the reason for your cancellation is covered. The Travel Protection brochure is available online. Should you choose to file a claim, please contact Travel Guard directly at 877-525-2374. The policy number is 007649-P9.
    2. There may be the possibility of a name change. If you were to find someone else to take your spot on the trip, we may be able to process a name change in which you could be reimbursed for your trip by the new traveler. Please note that there is a change fee which will be applied to the account. Name Changes are at the discretion of the airline and are time sensitive. Please contact StudentCity immediately if you are seeking to change the name on your account.
    3. If you choose to cancel please note that $100 of your original deposit is re-usable for a future trip booked within two years of cancellation. If you have any further questions please feel free to contact StudentCity at 888-777-4642 or at CustomerService@studentcity.com.

Spring Break Party Packages

Our Party Packages are your ticket to the biggest and best parties Spring Break has to offer. Most include open bar, express entry and free cover at clubs, day parties and more!